Billing Policy
I. Subscription instructions
(1) Free trial period
If the selected subscription plan includes a free trial, you
will receive a 3-day trial period after subscribing. During the
trial, you can access AIUpscaler features with a limited amount
of credits. Unless you cancel during the trial period, the
subscription will automatically begin and you will be charged at
the end of the trial. At that time, the full credits included in
your plan will be granted, and the subscription will continue to
renew automatically at the end of each billing cycle unless you
cancel it manually.
(2) No free trial period
If the selected subscription plan does not include a free trial,
your payment will be charged immediately upon confirming the
subscription. Once the payment is successfully processed, you
will receive the full credits included in your plan and gain
full access to all AIUpscaler features. The subscription will
automatically renew at the end of each billing period unless you
cancel it before the next billing date.
II. Get a refund
After completing the purchase, no refunds are supported except
in special circumstances. If you need a refund for the following
reasons, you can contact us and provide a reasonable explanation
for the refund:
• Compatibility issues between our app and the customer’s
hardware, which cannot be resolved by our technical
department.
• Other major technical problems that cannot be
resolved.
• Incorrect purchases and requests for replacement with
other products from our product list.
• Repetitive purchases due to platform errors.
• Even after contacting our support center, the account
cannot be activated.
III. Cancelling your subscription
You may cancel your subscription at any time. After
cancellation, your plan will remain active until the next
billing date. To cancel your subscription, follow these steps:
1.Open the website homepage and click your profile photo in
the upper right corner.
2.Click Settings to open the settings page.
3.Click Details to view your Payments & Plans.
4.Click Cancel Subscription.
5.Review and confirm to complete the cancellation.
IV. Contact Us
If you have any questions or concerns about this Policy, please
contact us at:
[email protected].
